All Systems Operational
Uptime over the past 90 days. View historical uptime.
Network Operational
90 days ago
100.0 % uptime
Today
France - Data Operational
90 days ago
100.0 % uptime
Today
France - Voice Operational
90 days ago
100.0 % uptime
Today
France - SMS Operational
90 days ago
100.0 % uptime
Today
Roaming - Data Operational
90 days ago
100.0 % uptime
Today
Roaming - Voice Operational
90 days ago
100.0 % uptime
Today
Roaming - SMS Operational
90 days ago
100.0 % uptime
Today
IoT Services Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
SIM Management Portal Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Degraded Service | Service dégradé
Resolved - Some subscribers may ahve experienced a short disruption yesterday with data services using the m2m or m2m-pri APN.

During the time 16:00 to 17:00 BST, our Packet Gateway Servers had a problem with some IP address corruption within its IP tables. This resulted in the behaviour where equipment was showing an active 3G/4G/5G data session but with no throughput or internet access.
This was corrected at 17:00 BST and all services returned to normal after that.

Engineers are investigating the root cause with a view to deploying a fix (when available) to prevent it for occurring again.

Any subscribers still having a problem may need a Cancel Location sending to the user equipment (UE), to force a re-registration. Please contact your local eSIMsmart support team to request that if required.

Apologies for any inconvenience caused

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Certains abonnés ont pu subir une courte interruption hier avec les services de données utilisant l'APN m2m ou m2m-pri.

Entre 16h00 et 17h00 BST, nos serveurs Packet Gateway ont eu un problème de corruption d'adresse IP dans leurs tables IP. En conséquence, l'équipement affichait une session de données 3G/4G/5G active, mais sans débit ni accès à l'internet.
Le problème a été résolu à 17h00 BST et tous les services sont ensuite revenus à la normale.

Les ingénieurs étudient la cause du problème afin de mettre en place un correctif (dès qu'il sera disponible) pour éviter que ce problème ne se reproduise.

Les abonnés qui rencontrent encore un problème peuvent avoir besoin d'envoyer un message d'annulation de localisation à l'équipement utilisateur (UE) pour forcer un réenregistrement. Veuillez contacter votre équipe locale d'assistance eSIMsmart pour en faire la demande, le cas.

Nous nous excusons pour la gêne occasionnée
Jul 17, 17:00 CEST
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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